Please read these documents carefully before using our site or placing an order. By placing an order you agree to the terms and conditions set out below.
General information about us
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How to conclude a contract with us using this website
These are the steps you need to take to conclude a contract with us:
- Make sure you have read and understand our terms
- Browse our information
This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices and delivery costs. The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.
- Select the goods you wish to purchase
You can select any items you wish to purchase by clicking on the "add to cart" button. You will be taken to your shopping bag whenever you add a new item, but you can also view the contents of your shopping bag by clicking on the "view cart" button. The shopping bag screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your bag and remove any input errors by removing items or changing quantities.
- Making a Purchase
To purchase the items in your bag and proceed with your order using our secure online purchasing facility (either Paypal or WorldPay), click on the "proceed to checkout" button on the shopping basket screen. You will then be transferred to our secure server to complete your order.
If you are UK based and would like to order goods from us but do not want to enter your credit/ debit card details on the web, you can pay for your order by cheque or bank transfer. We can only accept cheques denominated in pounds sterling and drawn on a UK bank. Please email us for cheque details. Your order reference number should be marked clearly on the reverse side of the cheque. Paying by cheque or postal order will slow down the ordering process, as we can not process your order until your cheque/ postal order has been received and cleared.
You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.
We may acknowledge receipt of your order on our website or by email. This is not our acceptance of your order, but confirmation that it has been received.
- Wait for acceptance of you order
You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.
We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.
Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.
Our rights to cancel the contract
We may cancel the contract between us if:
- the goods you have ordered are unavailable for any reason;
- owe do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
- Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. For the avoidance of doubt, time for delivery shall not be of the essence.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.